Office Support Staff do much to set the tone in our schools and welcome a broad range of individuals to the school each day. Office Support Staff are most often the first point of contact for visitors to any school site, including those who may be feeling escalated or upset. This workshop is intended to provide Office Support Staff with some tools and strategies to help successfully navigate these challenging situations. The end result: Positive encounters with each of the members of our school communities and our schools' guests.
Audience: CUPE 15 Office Support and Technical & Resource Support Staff