Workshop Details
Workshop ID 1111
Title De-escalation Strategies for Use by Office Support Staff (Oct 22)
Year 2021/2022
Subject Area Applied Skills
Audience Group CUPE 15
Open to external participants? No

Office Support Staff do much to set the tone in our schools and welcome a broad range of individuals to the school each day. Office Support Staff are most often the first point of contact for visitors to any school site, including those who may be feeling escalated or upset. This workshop is intended to provide Office Support Staff with some tools and strategies to help successfully navigate these challenging situations. The end result: Positive encounters with each of the members of our school communities and our schools' guests.

Audience:   CUPE 15 Office Support and Technical & Resource Support Staff

Contact Information Blanche Sze,
Registration Deadline
Wednesday, October 20, 2021
Fee Required No


Workshop Number: ASK #1111
De-escalation Strategies for Use by Office Support Staff (Oct 22)

Date: Friday, October 22, 2021
Time: 1:15 pm - 3:15 pm

Location: Online(MS TEAMS)
Presenter(s): Shannon Burke
Elizabeth Hayes-brown

Max Enroll/Seats Left: 50/36
EOC Provided: No